Energy Careers - Rob's Sunbelt Story

Rob works at our National Uptime Centre as a Customer Service Technical Advisor having joined Sunbelt Rentals 6 years ago. He served in His Majesty's Armed Forces for 3 years and has been working in the plant and tool hire industry for around 22 years.

We caught up with Rob to learn more about his journey so far with Sunbelt Rentals

Sunbelt is the first company I have worked for that has a program for Military Veterans to support, assist and provide a community for building relationships.

“I’m proud to be part of the Sunbelt Rentals Tri-Services Military Veterans community.”

We have just moved to a new all-purpose building and it’s a great place to work

“I work in the National Uptime Centre and it’s my job to run the mobile engineers for London, I monitor how they are getting on during the day with their services and keep in touch to see where we need to make any changes.

I also answer emails and the phones, helping customers with any generator issue. If we can’t fix these over the phone, I will send an engineer to site to get the generator fixed.

At the Uptime Centre we work on a shift-basis, with a day team and night-shift staff. I feel valued as a team member, people will come to me and ask advice and for help. The team are going strong and we will just continue to get stronger!”

I enjoy that every day is never the same

“I feel proud when I’m able to help a customer from start to finish and can see the result and the way I can build relationships with people quickly.

We have plenty of freedom and I’m able to adapt in many different scenarios. If we have an idea on a new way of doing things our line manager will listen and, if it sounds a good idea, we will trial it and see how it goes.”

The company provides a huge amount of training and support

“Within our team we know we can speak to our line manager about accessing all the courses that we need to develop our skills.

I have completed my ILM level 3 and for my personal career plans I would like the opportunity to step up within the team and eventually manage my own team. Progression is my main goal.”

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