Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our team for you.
It’s not about what you know. It’s who you are. You’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
We have an exciting new role for an Internal Account Manager to join the Sales Team. In the role you will be responsible for managing and growing relationships with existing clients in the equipment rental industry. This role involves understanding customer needs, ensuring client satisfaction, and driving revenue growth through planned account management and upselling opportunities.
Your key objectives will be to ensure that:
- Customer Relationship Management- Building a strong long lasting relationships with around 250 accounts, being the primary point of contact addressing any issues and queries.
- Sales and Revenue Growth- Develop and implement basic account plans to achieve sales targets and drive revenue growth, along with identifying and capitalizing on upselling and cross-selling opportunities
- Market and Product Knowledge- Offer expert advice and solutions to help clients optimize their rental needs and improve their operational efficiency, keeping up to date with all of the new equipment
- Operational Excellence- Coordinate with all internal department, monitoring account activity and managing all documentation
- Performance Reporting- Prepare and present regular reports on account performance, sales metrics, and customer feedback to senior management. Along with analysing data to identify trends, challenges, and opportunities for growth.
The ideal candidate will possess strong communication skills, a customer-centric attitude, and a comprehensive understanding of the equipment rental market.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.