About The Role

Are you ready for your next role in a successful, progressive company with fantastic career development opportunities?

We’re looking for the very best talent to join us at this exciting time in our journey, as we continue to strengthen our market leader position by providing an even better customer experience. We have an exciting new role for a National Account Support Manager who will be integral to the success of our national sales strategy, ensuring that we have a consistent, joined-up approach to managing our customer base. There really couldn’t be a better time to join, as you’ll make the key decisions, shape the strategy and implement your growth plan.

Working closely with National & Strategic Accounts teams, you will own and support the management of a key national account. You’ll build strong relationships at all levels, from site teams to Account Directors, while proactively identifying growth opportunities and ensuring exceptional customer experience. These roles are central to delivering our mission: providing an unbeatable, greener, customer-centric service across our full portfolio of products and solutions.

Key Responsibilities:

Client Relationship Management

Act as the primary contact for national FM customer, building strong, trusted relationships at all levels.
Understand customer needs across business units and tailor solutions that deliver value and exceed expectations.
Promote the full range of Sunbelt Rentals products, services, and Greener Solutions portfolio.

Account Administration & Support

Provide dedicated support to national accounts including SLAs, pricing agreements, contract management, and general account administration.
Manage bespoke reporting, invoice queries, damages, and loss claims.
Respond to customer enquiries and resolve issues promptly and professionally.

Analysis & Reporting

Analyse utilisation, financial performance, and market data to identify trends and growth opportunities.
Provide recommendations to optimise account profitability and customer satisfaction.
Produce regular updates and reports for senior management.

Sales & Bid Support

Assist in preparing proposals, presentations, and contract negotiations.
Contribute to tender and bid submissions.
Work collaboratively with sales, operations, finance, logistics, and hire desks to deliver seamless account plans.

Revenue Growth & Opportunity Management

Proactively manage customer sites and projects, ensuring consistent engagement.
Identify leads and pass them to the appropriate sales colleagues for follow-up.
Build a strong pipeline of regional and national opportunities, ensuring all revenue potential is maximised.
Support cross-selling by introducing category specialists into customer projects.

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

About You

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

To succeed as a National Account Support Manager you will bring the following skill-set and behaviours:

Proven experience in customer relationship management, account management, or telesales.
Strong planning, organisation, and time management skills.
Excellent communication, influencing, and negotiation abilities.
Ability to analyse data and identify trends, risks, and opportunities.
Customer-centric approach with a track record of delivering excellent service.
Resilient, proactive, and highly motivated to “make things happen.”
Flexible, positive attitude with strong collaborative skills.
Proficient IT skills (Microsoft Office, CRM systems).
Willingness to travel extensively, including regular overnight stays.
Knowledge of hire contracts and T&C's - Desirable
Knowledge of the hire industry and FM sector - Desirable
Experience supporting or managing national accounts within the FM sector.

About Us

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.

Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.

Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support

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National Account Support Manager

About The Role

About You

About Us

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