Dunstable
Utilities
Competitive Salary
42.5
Permanent
10 May 2021

About The Role

Are you an experienced Customer Service Advisor/Executive who loves delivering the very best service for your customers and in return is looking for a Company that really values your contribution and can offer you award-winning training opportunities? Read on as we may have just the job you are looking for! We are continuing to experience an exciting period of company growth, so it’s a great time to join our Central Utilities Hire Desk team at Dunstable. 

This role will deliver optimum customer service through the effective management of inbound calls and enquiries, supporting customers through all stages of the hire process. 

You’ll build great working relationships internally and externally whilst developing your Utilities product knowledge. You’ll use this to translate your customers’ requirements into the rental products and services that meet their needs whilst also maximising sales and cross-selling opportunities. An ambassador for our “Customer First” culture, you’ll resolve any issues quickly and keep your customers informed, so that they feel truly valued.

It will also be your role to manage the hire contract administration and quotations, ensuring that all work is completed in a timely and accurate manner. Naturally you will be a great co-ordinator, who enjoys planning and organising and working in a busy and friendly team environment.
 

 

About You

If you join us we’ll provide you with a comprehensive company induction and training programme and we’ll work with you to identify your personal development needs and career progression plan. 

What you will need to bring to the role from day one:

Previous experience in a customer service role where you can demonstrate exceptional customer service skills, preferably within a call/contact centre environment
Good working knowledge of the Utilities and/or plant hire industry would be an advantage, but is not essential
Able to work as part of a team, supporting colleagues
Flexible and self-motivated, you’ll take the initiative and be keen to embrace new training opportunities
Great communication skills – both verbal and written
Effective administration, planning and organisation skills with strong attention to detail and accuracy
Good IT/Computer skills. MS Office including Excel and Outlook.

About Us

As part of FTSE 100 Ashtead Group plc, Sunbelt Rentals is the leader in equipment rentals in the UK, US and Canada - as well as specialist operations in Europe. Together, our teams of experts provide rental equipment and managed solutions into every market and sector, including construction, industrial, energy, infrastructure, government and events.

In this role you’ll be joining our Utilities specialist team. As the UK and Ireland’s largest specialist utility hire company, we offer a vast selection of specialist equipment and services to the utility, civil engineering and associated sectors. Our modern fleet ranges from butt fusion machines to winches, moles and electrofusion equipment to our state-of-the-art pipeline commissioning equipment. Our equipment is backed by a suite of online tools that help to ensure compliance and deliver real efficiencies.

Our people are at the very heart of our values and they’re our greatest asset. Join us and we’ll give you everything you need to succeed - award winning training, professional development and support and opportunities to progress your Sunbelt Rentals career.

The package includes a competitive salary, company car/allowance and flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance and a great Company pension scheme.

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