Warrington
Sunbelt Rentals
Competitive Salary
37.5
Permanent
10 May 2021

About The Role

A fantastic opportunity has arisen for a IT End User Computing Manager to join our team at Sunbelt Rentals UK. It’s our vision to own the future of rentals and our mission to deliver a world-class experience. You’ll help us to deliver exceptional customer experiences and live up to our values, setting an unrivalled standard for the industry
 
Key Responsibilities;
  • Designing, developing and implementing, support and managing all EUC environments (mobile devices, laptop, desktop and associated tools and desktop software). Ensuring collaborative management of the wider team and to resolve issues across the function and more broadly within Technology; contribute to functional strategy.
  • Operational management of third-party vendor accounts, our Managed Service Provider, including licence management and ensuring maximum benefit is delivered.
  • Management of the full lifecycle of our hardware assets across all platforms.
  • Acting as liaison between our internal customers and the Managed Service Provider to facilitate testing within the company for our EUC Operating system and Application updates.
  • Document assigned business process flows and use-case scenarios
  • Monitor team performance to ensure service levels and expectations are being met
  • Provide leadership/support to ensure projects are staffed appropriately and timelines are met.
  • Create and maintain a standards catalogue which lists all core end user device platform standards and/or services. Assigns personnel to various projects, directs their activities, and evaluates their work and ensures timelines and service levels are met.
  • Proactively seek and communicate opportunities for improvement in both the operational and customer satisfaction aspects of the client service function
  • Work closely with other Internal IT Teams to ensure proper escalation of technology issues
This role will primarily be based at our support centre in Warrington, however there will travel to business sites as required. 
 

About You

To be successful in this role you will likely be in a similar position or have relevant transferable experience. A history of equipment rental or construction industries is preferable.

You will be comfortable working under pressure and to tight deadlines whilst still maintaining a professional and approachable manner. You will enjoy working as part of a team and have excellent communication skills.

The ideal candidate will have the following;

  • Excellent oral and written communication skills
  • Customer management and relationship building skills
  • Excellent organisation, task prioritisation and time management skills
  • Ability to complete tasks methodically, with an eye for detail
  • A proactive and multitasking approach.
  • Take personal ownership of callouts and support calls to deliver a permanent resolution.
  • Complete all required documentation correctly and accurately.
  • Complete all tasks to the very best of your ability using initiative to overcome hurdles.
  • Enthusiastic, passionate, patient and should be a critical thinker
  • Should possess good logical skills and ability to prioritize tasks depending upon the emergency situations
  • Should possess ability to interpret technical issues through the non-technical description provided by the user
  • Must possess a full clean driving license

About Us

As part of FTSE 100 Ashtead Group plc, Sunbelt Rentals is the leader in equipment rentals in the UK, US and Canada - as well as specialist operations in Europe. Together, our teams of experts provide rental equipment and managed solutions into every market and sector, including construction, industrial, energy, infrastructure, government and events.

Our people are at the very heart of our values and they’re our greatest asset. Join us and we’ll give you everything you need to succeed - award winning training, professional development and support and opportunities to progress your Sunbelt Rentals career.

The package includes a competitive salary and flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance and a great Company pension scheme.

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