Location
National
Business Area
Safety & Communication
Advertising Salary
Competitive Salary
Hours Per Week
42.5
Vacancy Type
Permanent
Careers Site Advertising End Date
06 Aug 2021

About The Role

A fantastic opportunity has arisen for an Operational Support Technician to join our team at Sunbelt Rentals UK. It’s our vision to own the future of rentals and our mission to deliver a world-class experience. As an Operational Support Technician you will support operational delivery of the Safety and Communications business supporting during Specialist Division lock down periods, you'll be responsible for delivering a best-in-class service to our customers using your experience to help our customers with on-site issues, diagnosing and guiding them through procedures and fault diagnosis of the Safety and Communication equipment.   

Key responsibilities;
  • Issuing safety and communication equipment and materials to the clients onsite. 
  • Facilitation and hosting of the safety and communication equipment and materials onsite.
  • Ensuring the safe use of all the equipment.
  • Undertake calibration of the equipment.
  • Diagnose and fix equipment where needed.
  • Adhering to and promoting Health and Safety and compliance of equipment standards.
  • Maintaining effective relationships with all members of the Operation team.
  •  To raise the Sunbelt Rentals profile and reputation through professional attitude.
  • To ensure that all reporting, administration is completed / maintained in line with Company standard.
  • Achieving all key performance indicators in a fast changing and busy environment.
  • Maintaining Company standards whilst working under pressure, ensuring we are always acting safely.
  •  Responsible for promoting all of SBR services and benefits to our clients and ensuring additional revenue wherever possible.
  •  Working with operations to resolve customer issues promptly and to the satisfaction of all concerned.
  • Conducts audit and compliance.
  • Adhere to and promote all health and safety compliance standards and ensure all employees do the same to generate a safe working environment.
  • Works as part of a mobile team unit, as well as the onsite teams.
  • Ad hoc duties as assigned by the Senior Management Team.

About You

The Ideal candidate will have the following;

  • Proven experience in a Technical Support or Technician, preferably handling service and repair enquiries however training will be provided.
  • Having previous experience of Safety and Communication is desirable.
  • Technical expertise is desirable.
  • Strong commitment to delivering high standards.
  •  Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business
  • Exceptional communication skills, you’ll have the ability to engage and build relationships with both internal and external customers
  • An inquisitive mind, you'll enjoy analysing and problem solving - thinking quickly to provide immediate solutions to complex customer on-site service issues
  • An effective team member with a highly supportive, collaborative approach
  • A flexible and adaptable approach, you’ll enjoy a varied workday in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
  • A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
  • Computer literate. Working knowledge of Microsoft Office
  • Numerical and verbal reasoning skills to GCSE or equivalent standard

About Us

As part of FTSE 100 Ashtead Group plc, Sunbelt Rentals is the leader in equipment rentals in the UK, US and Canada - as well as specialist operations in Europe. Together, our teams of experts provide rental equipment and managed solutions into every market and sector, including construction, industrial, energy, infrastructure, government and events.

In this role you'll be joining our Safety and Communication specialist team. We specialise in the hire and sale of specialist safety, confined space and communications equipment. Led by some of the industry’s most knowledgeable and experienced specialists in the field, we also service and repair equipment and deliver a wide range of customer safety training courses.

Our people are at the very heart of our values and they’re our greatest asset. Join us and we’ll give you everything you need to succeed - award winning training, professional development and support and opportunities to progress your Sunbelt Rentals career.

The package includes a competitive salary and flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance and a great Company pension scheme.

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