Location
Chesterfield
Business Area
Sunbelt Rentals
Advertising Salary
Competitive Salary
Hours Per Week
42.5
Vacancy Type
Permanent
Careers Site Advertising End Date
30 Sep 2021

About The Role

In this new role you will manage all day to day transactions to ensure optimum performance 

Your job responsibilities will include;
  • Ensure that all transactions and documentation are recorded accurately and in line with both Sunbelt’s and Customer policies & procedures.
  • Partner with rehire partners in order to identify and implement service and system efficiencies / improvements.
  • Work in conjunction with the whole Site Infrastructure Team to improve revenue growth and maximise Sunbelt’s share of the business.
  • Ensure all transactions issues are managed in line with operational procedures and SLA.
  • Ensure that all non-conformance issues are logged and managed in accordance with Company Policy and SLA agreements, escalating to ODs / BDD where appropriate.
  • Effectively manage the Sunbelt systems procedures to ensure a smooth transition of the hire process.

About You

What you will need to bring to the role from day one:
  • In depth knowledge of Sunbelt’s operational procedures, systems and product offering.
  • Previous experience in a customer service role, preferably within the Sunbelt Customer Contact Centre or Service Centre environment.
  • Continuous improvement ethic, monitors and reviews service delivery and KPIs to ensure effective service is provided at optimum cost.
  • Strong interpersonal and influencing skills with the ability to effectively communicate across all levels and functions both within Sunbelt and customer organisation.
  • Strong customer service ethic, reviews and actively seeks to resolve issues and improve service standards throughout the account.
  • Effective planning and organising skills, methodical approach with close attention to detail and adherence to Company standards and procedure.
  • Numerical reasoning and analytical skills to review and draw appropriate conclusions from performance and KPIs.
  • A strong leader with outstanding personnel management experience

About Us

 

As part of FTSE100 Ashtead Group Plc, Sunbelt Rentals is the leader in equipment rentals in the UK, US and Canada - as well as specialist operations in Europe. Together, our teams of experts provide rental equipment and managed solutions into every market and sector, including construction, industrial, energy, infrastructure, government and events.

Our people are at the very heart of our values and they’re our greatest asset. Join us and we’ll give you everything you need to succeed - award winning training, professional development and support and opportunities to progress your Sunbelt Rentals career.

The package includes a competitive salary and flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance and a great Company pension scheme.

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