Location
Birmingham
Business Area
Non-Mechanical
Advertising Salary
£14,000 - £17,000
Hours Per Week
40
Vacancy Type
Apprenticeship
Careers Site Advertising End Date
06 Jul 2022

About The Role

Are you a friendly and outgoing person who is looking for a career with a company that really values your contribution and can offer you award-winning training opportunities? Read on as we may have just the apprenticeship you are looking for!

Our Apprentices are the future of our business. On our 15-month apprenticeship programme you will learn the skills to become a successful Customer Service Advisor with a fantastic range of future career options ahead of you.  There could not be a more exciting time to join us and following successful completion of your apprenticeship you will be offered a permanent role, with one of the best rental equipment providers in the industry.

On a daily basis you’ll work within one of our Operational Centres where you will:

  • Gain in-depth product knowledge
  • Communicate with customers on the telephone, via email and respond to website requests
  • Learn to manage an order from enquiry to post-hire feedback and take ownership of the customer journey
  • Build excellent working relationships with customers, learning to understand their business needs and requirements
  • Develop the ability to recommend products and services that meet customer needs, ensuring a comprehensive and effective customer experience every time
  • Learn how to manage hire contract administration and ensure that this is completed in a timely and accurate manner
  • Become an ambassador for our “Customer First” culture, resolving any issues quickly and keeping your customers informed, so that they feel truly valued
  • Expand your team working skills with your colleagues and the wider Sunbelt Rentals team
  • Experience a varied workday in a fast-paced operational environment, learning to manage multiple tasks and deadlines

We’ll provide you with a comprehensive company induction, role-specific training, and apprenticeship support.  You will become a part of a larger apprentice cohort where you will be able to form lifelong relationships and engage in a wider support network.

You will also be invited to attend our Customer Service Development Programme, which is designed to ensure that you’re confident, equipped and empowered to deliver a world class rental experience to your customers. We’ll also support your personal growth and development in line with your Sunbelt Rentals career aspirations.


Apprenticeship Training

You will be completing a level 2 Hire Controller apprenticeship standard.  This will be delivered using a combination of;

  • Workplace experience to gain practical skills
  • Guidance and training from an experienced workplace mentor
  • Industry recognised training leading to an apprenticeship qualification.  This is delivered remotely but may include some face-to-face sessions at a training centre


About the Application Process

Our training provider, North Warwickshire and South Leicestershire College, are recruiting on our behalf.

  • Complete the application form
  • You may be asked to complete some additional screening questions which will need to be completed before progressing to the next stage of the process
  • Your application will be reviewed by the college Recruitment Team, and they may arrange a brief telephone interview with you
  • If successful, your application will be passed to the hiring manager at Sunbelt Rentals to arrange an interview with you
 

What can we offer you in return?

You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.  We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

 

To apply for this role please click here

About You

What you will need to bring to the role from day one:

  • Enthusiasm
  • Motivation to learn new skills
  • Responsible behaviour
  • Ability to work in a team
  • Excellent written and verbal communication skills
  • Ability to follow instructions
  • Initiative
  • An eagerness to understand our product range and the wider Sunbelt Rentals business
  • The ability to engage and build relationships with both internal and external customers
  • A flexible and adaptable approach
  • An interest in learning new IT systems and making the most of technology in your job role
  • GCSE or equivalent Grade 3 or above in Maths and English

About Us

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is. 

Our people are at the heart of our values and they’re our greatest asset.  We rely on you to look after our customers so in return, we take good care of you.  We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.

Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.

 

To apply for this role please click here

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