Location
Hull
Business Area
Safety & Communication
Advertising Salary
Competitive Salary
Hours Per Week
42.5
Vacancy Type
Permanent
Careers Site Advertising End Date
05 Sep 2022

About The Role

A fantastic opportunity has arisen for an Operational Support Technician to join our team at Sunbelt Rentals UK. It’s our vision to own the future of rentals and our mission to deliver a world-class experience. As an Operational Support Technician you will support operational delivery of the Safety and Communications business supporting during Specialist Division lock down periods, you'll be responsible for delivering a best-in-class service to our customers using your experience to help our customers with on-site issues, diagnosing and guiding them through procedures and fault diagnosis of the Safety and Communication equipment.   

Key responsibilities;
  • Issuing safety and communication equipment and materials to the clients onsite. 
  • Facilitation and hosting of the safety and communication equipment and materials onsite.
  • Ensuring the safe use of all the equipment.
  • Undertake calibration of the equipment.
  • Diagnose and fix equipment where needed.
  • Adhering to and promoting Health and Safety and compliance of equipment standards.
  • Maintaining effective relationships with all members of the Operation team.
  •  To raise the Sunbelt Rentals profile and reputation through professional attitude.
  • To ensure that all reporting, administration is completed / maintained in line with Company standard.
  • Achieving all key performance indicators in a fast changing and busy environment.
  • Maintaining Company standards whilst working under pressure, ensuring we are always acting safely.
  •  Responsible for promoting all of SBR services and benefits to our clients and ensuring additional revenue wherever possible.
  •  Working with operations to resolve customer issues promptly and to the satisfaction of all concerned.
  • Conducts audit and compliance.
  • Adhere to and promote all health and safety compliance standards and ensure all employees do the same to generate a safe working environment.
  • Works as part of a mobile team unit, as well as the onsite teams.
  • Ad hoc duties as assigned by the Senior Management Team.
  • Maybe required to work weekends and working away from home
 
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.  We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

About You

The Ideal candidate will have the following;

  • Proven experience in a Technical Support or Technician, preferably handling service and repair enquiries however training will be provided.
  • Having previous experience of Safety and Communication is desirable.
  • Technical expertise is desirable.
  • Strong commitment to delivering high standards.
  • Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business
  • Exceptional communication skills, you’ll have the ability to engage and build relationships with both internal and external customers
  • An inquisitive mind, you'll enjoy analysing and problem solving - thinking quickly to provide immediate solutions to complex customer on-site service issues
  • An effective team member with a highly supportive, collaborative approach
  • A flexible and adaptable approach, you’ll enjoy a varied workday in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
  • A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
  • Computer literate. Working knowledge of Microsoft Office

     

About Us

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is. 

Our people are at the heart of our values and they’re our greatest asset.  We rely on you to look after our customers so in return, we take good care of you.  We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.

Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.

 

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