IT Application Support Analyst

Are you looking for the next career move to a Company that really values your contribution and can offer you award-winning training opportunities? People truly are at the heart of our business and we believe in empowering our colleagues to develop their skills, make decisions and take on new responsibilities. 

In the role of IT Application Support Analyst you will provide reactive and proactive 2nd line application support to end users. Troubleshoot and resolve incidents and questions relating to applications, systems and business processes. The applications will predominantly be front of house and are vital to the business so providing a timely fix to the incidents or logging with the development teams is vital.

Additionally, you will be responsible for ensuring that user acceptance testing has been completed before applications changes are released into the production environment.

• Influence key colleagues and manage relationships effectively whilst building long-term strategic relationships, communicating clearly and regularly with people at all levels.
•  Replicate customer issues to identify the source of an problem
• Contacting customers in order to gather more information/resolve issues.
• Act as a second triage to determine if there is a bug in the software or a training need has been identified
• Resolve small application issues that a change is not required for.
• Assisting Problem Management with identification and resolution of Problem tasks with an overall view of resolving Problems identified by trend analysis.
• Perform & coordinate user acceptance testing ensuring application readiness prior to release

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is. 

Our people are at the heart of our values and they’re our greatest asset.  We rely on you to look after our customers so in return, we take good care of you.  We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.

Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.