Are you interested in being part of a team dedicated to business change and improvement, and looking for a career with a company that really values your contribution and can offer you award-winning training opportunities? Read on as we may have just the apprenticeship you are looking for!
Our apprentices are the future of our business. On our 21-month apprenticeship programme, you will learn the skills to become a successful Customer Success Co-ordinator with a fantastic range of future career options ahead of you. Delivering exceptional service to our customers is one of our core principles, and there could not be a more exciting time to join us as this newly established team supports the introduction of new processes and technology to streamline operations. Following successful completion of your apprenticeship you will be offered a permanent role, with one of the best rental equipment providers in the industry.
Throughout the apprenticeship, you’ll work at our Support Office within the Customer Success Team, where you will learn to:
- Contribute to a wide-reaching review process, identifying and suggesting business improvements, streamlining operations across a large national company
- Understand key business systems and databases, learning to create and manage reports, build dashboards, and maintain high-quality digital data to support Sales, Marketing and Customer Service teams
- Use the CRM platform, Salesforce, to effectively to manage workflows, report on business metrics and customise reports
- Develop your technical skills to contribute to the business digital transformation project
- Build project management skills, learning to manage small-scale projects and helping with planning, setting timelines, tracking progress and reporting outcomes
- Understand and use project management tools and methodologies
- Identify potential inefficiencies and suggest improvements, learning root cause analysis methods and Lean Principles
- Build an understanding of the principles of continuous improvement, participating in developing new ideas for process optimisation
- Become an ambassador for our “Customer First” culture, resolving any issues quickly and keeping your colleagues and customers informed, so they feel truly valued
- Manage multiple tasks and deadlines as part of a varied workday in a fast-paced operational environment
We’ll provide you with a comprehensive company induction, role-specific training, and apprenticeship support. You will become a part of a larger apprentice cohort where you will be able to form lifelong relationships and engage in a wider support network.
We’ll also support your personal growth and development in line with your Sunbelt Rentals career aspirations. You will attend both in-house and supplier courses to expand your product knowledge and skills.
Apprenticeship Training
You will complete a level 3 Business Administrator Apprenticeship Standard. This programme will be delivered using a combination of:
- Workplace experience to gain practical skills
- Guidance and training from an experienced workplace mentor
- Industry recognised training leading to an apprenticeship qualification. You will attend training workshops both online and in person. These will take place within the workplace and at other training locations
- On successful completion of the level 3 apprenticeship, there will be an opportunity to continue your development and progress to a level 4 qualification
About the Application Process
Complete the application.
- You will be asked some additional screening questions, which will need to be completed before progressing to the next stage of the process
- Your application will be reviewed by our Recruitment Team and you may be invited to complete a video interview
- If successful at video interview, you will then be contacted for a telephone interview
- From there, again if successful, your application will be passed to the hiring manager at Sunbelt Rentals, who will arrange an interview with you at the office.