Business Administartor Apprentice

Are you interested in being part of a team that specialises in delivering the right solutions for site enclosures and crowd control at a wide range of events and locations? Are looking for a career with a company that really values your contribution and can offer you award-winning training opportunities? Read on as we may have just the apprenticeship you are looking for!

Our apprentices are the future of our business. On our 21-month Apprenticeship programme, you will learn the skills to become a successful Customer Service Co-ordinator with a fantastic range of future career options ahead of you. Delivering exceptional service to our customers is one of our core principles, and there could not be a more exciting time to join us and support the introduction of processes and technology to continue to enhance our operations. Following successful completion of your apprenticeship you will be offered a permanent role, with one of the best rental equipment providers in the industry.

Throughout the apprenticeship, you’ll work at our operational centre within the Barriers & Fencing Team, where you will learn to:

• Provide full administrative support for this business sector
• Become skilled in the use of relevant IT packages and systems
• Understand and implement internal processes and procedures
• Build comprehensive equipment product knowledge and an understanding of site processes, to enhance your ability to support customers and colleagues
• Develop a thorough understanding of key accounts, generating customer quotes quickly and accurately when required while using the appropriate pricing structures
• Research new event customers and identify their needs, suggesting the most suitable solutions to meet these needs
• Communicate with customers on the telephone, via email and in response to website requests or to follow up open quotes
• Effectively deal with operational and commercial queries, providing an efficient service supported by effective communication and the ability to produce accurate documentation
• Build excellent working relationships with the sales team and customers, learning to understand their needs and requirements
• Create and interpret revenue reports, identify trends and opportunities
• Develop the ability to recommend products and services that meet customer needs, ensuring a comprehensive and effective customer experience every time
• Become an ambassador for our “Customer First” culture, resolving any issues quickly and keeping your customers informed, so that they feel truly valued
• Expand your team working skills with your colleagues and the wider Sunbelt Rentals team
• Manage a varied workday in a fast-paced operational environment, learning to manage multiple tasks and deadlines

We’ll provide you with a comprehensive company induction, role-specific training, and apprenticeship support. You will become a part of a larger apprentice cohort where you will be able to form lifelong relationships and engage in a wider support network.

We’ll also support your personal growth and development in line with your Sunbelt Rentals career aspirations. You will attend both in-house and supplier courses to expand your product knowledge and professional skills.

Apprenticeship Training

You will be completing a level 3 Business Administrator Apprenticeship Standard.  This will be delivered using a combination of.

• Workplace experience to gain practical skills
• Guidance and training from an experienced workplace mentor
• Industry recognised training leading to an Apprenticeship qualification
• Additional internal training workshops delivered both virtually and at Sunbelt Rentals locations

About the Application Process

• Complete the application. You will be asked some additional screening questions, which will need to be completed before progressing to the next stage of the process
• Your application will be reviewed by our Recruitment Team, and you may be invited to complete a video interview
• If successful at video interview, you will then be contacted for a telephone interview
• From there, again if successful, your application will be passed to the hiring manager at Sunbelt Rentals, who will arrange an interview with you at the office.

We are looking for individuals with a genuine interest in building a career with us, and who have the following attributes:

• Enthusiasm
• Motivation to learn new skills
• Responsible & professional behaviour
• Ability to work in a team
• Good written and verbal communication skills
• Attention to detail
• Ability to follow instructions
• Initiative
• An eagerness to understand the wider Sunbelt Rentals business
• The ability to engage and build relationships with both internal and external customers
• A flexible and adaptable approach
• GCSE or equivalent qualifications at Grade 4/C or above for Maths and English

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe.

We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.

Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect. Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.