Are you the type of person who enjoys regularly interacting with customers, offering support with enquires and seamlessly converting them in to sales? If so this could be the role for you. We’re seeking driven, detail-oriented professionals with a strong passion for customer service and the ambition to grow their careers.
We are excited to offer an excellent opportunity for a Senior Sales Coordinator to join our team. In this role, you will work closely with the Team Leader while developing expertise across sales, administration, and customer service. This is a fast-paced position, and your responsibilities as a Senior Sales Coordinator will include:
- Efficiently process and service a large volume of customer orders and requests, maintaining accuracy and attention to detail at all times.
- Deliver an exceptional customer experience by responding promptly, professionally, and empathetically to enquiries, ensuring customer satisfaction is at the forefront of every interaction.
- Resolving escalated issues swiftly and effectively, maintaining composure under pressure and turning challenges into positive outcomes.
- Flexibly support desk requirements, seamlessly switching between administration, sales, and customer service tasks as needed.
- Work closely with the team leader, providing day-to-day support and contributing to project-based activities that drive the business forward.
- Identify opportunities for process optimisation and contribute innovative ideas to enhance customer satisfaction and operational efficiency.
This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.