About The Role

Due to the continued expansion of our Film & TV operation we are recruiting dedicated industry professional to further develop our Commercial and Short form customer base.

The role will oversee the day-to-day operation of the rental desk, ensuring a high level of service is delivered to customers while supporting the wider team and contributing to overall business performance. This role involves leading a small team, managing workloads, and playing an active part in achieving revenue targets, while maintaining strong working relationships across the business.

KEY RESPONSIBILITIES
Deliver a high standard of customer service ensuring a professional experience.
Lead, support, and develop a team of rental desk staff, providing guidance and ensuring workloads are managed effectively.
Take ownership of revenue targets, monitoring performance and supporting the team to achieve agreed goals.
Play a key role in driving sales and revenue growth by actively developing and maintaining industry contacts, identifying new business opportunities, and converting relationships into hire activity.
Work closely with other departments, improve profitability, and promote additional services where appropriate.
Build a strong understanding of customer requirements and take ownership of key accounts and enquiries.
Maintain effective working relationships across all depots to support a smooth and consistent service.
Manage hire rates, equipment availability, and utilisation to optimise performance.
Support the preparation of equipment to a high standard, ensuring it is ready for hire as required.
Develop and maintain a good working knowledge of the equipment range and its applications.
Provide advice and support to both customers and colleagues to help meet their requirements.
Ensure all hire contracts and related administration are completed accurately and in a timely manner, in line with company procedures.

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

About You

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

To succeed in this role you will bring the following skill-set and behaviours:

Experience in a rental, operations, or customer service environment
Previous experience supervising or managing a team
Strong organisational skills and attention to detail
Good communication skills with a customer-focused approach
Commercial awareness and ability to work towards targets
Proven ability to build and leverage industry relationships to generate revenue and support business growth
Willingness to learn and develop product knowledge

About Us

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.

Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.

Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.

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Rental Desk Manager

About The Role

About You

About Us

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