Infrastructure Remote Site Engineer

Working as a member of the IT Infrastructure Remote Sites team, the IT Infrastructure Field Engineer’s role is to provide customer-focused technical support to a range of internal users. As a field engineer it will be your responsibility to provide an onsite presence at our sites to facilitate, setup and repair of all IT equipment.

IT Infrastructure are responsible for developing, maintaining, supporting, and optimising key functional areas, particularly network infrastructure, server infrastructure, data communications, and telecommunications systems. Alongside this, Sunbelt Rentals are currently engaged on an exciting digital transformation project. The IT Infrastructure team’s role is to enable this transformation with modern systems, delivered to best practices, while ensuring the ongoing operations of the business are not impacted. 

The role is responsible for:

• Install, configuration and support of network connectivity, printers, remote services, workstation and mobile/ tablets.
• Support Microsoft Office (Outlook/ Calendar/ pst files/365)
• Document technical specifications and reports
• Perform and review depot IT audits
• Proactive site visits to ensue smooth running of IT systems

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.  We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards, a great Company pension scheme and private medical insurance.

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.  

To succeed as an IT Infrastructure Field Engineer you will bring the following skill-set and behaviours:

• Operational IT Support experience
• Strong communication skills, both oral and written
• Experience of working collaboratively with people in other functions and at various levels across the business
• Knowledge of Microsoft Server technology and Infrastructure platforms
• Full Clean Driving Licence
• Ability to complete tasks methodically, with an eye for detail

Desirable:

• Advanced diagnostic and troubleshooting skills.
• Take personal ownership of callouts and support calls to deliver a permanent resolution.
• Experience of attending customer sites in order to facilitate repair/exchange on technical equipment.
• Good logical skills and ability to prioritise tasks depending upon the emergency situations.
• Ability to interpret technical issues through the non-technical description provided by the user.

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is. 

Our people are at the heart of our values and they’re our greatest asset.  We rely on you to look after our customers so in return, we take good care of you.  We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.

Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.