About The Role

An exciting opportunity has arisen to join Sunbelt Rentals as an Operations Support Co-ordinator on a fixed term basis.

In this role your days will be spent communicating with customers on the telephone, via email and responding to website requests, ensuring hires are delivered on time,. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. .

Key responsibilities will include;

Ensure that all transactions and documentation are recorded accurately and in line with both Sunbelt’s and Customer policies & procedures.
Partner with rehire partners in order to identify and implement service and system efficiencies / improvements.
Work in conjunction with all depots
Effectively manage the Sunbelt systems procedures to ensure a smooth transition of the hire process.
Managing customer invoicing, monitoring whether additional PO’s are required and supplying financial reports back on events.

Fixed term for a 9 month period

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

About You

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

To succeed as a Operations Support Co-ordinator you will bring the following skill-set and behaviours:

Experience working within Customer Service or similar role
Experience of previous involvement in projects or organisation of people
Previous billing experience (Advantageous)
Exceptional written and communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers
Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
An effective team member with a highly supportive, collaborative approach
A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role

About Us

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.

Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.

Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.

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Operations Support Coordinator

About The Role

About You

About Us

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